STILL HAVE QUESTIONS?

Below find answers to our most frequently asked questions.

FAQs

  • Creative Voices exists to help small shops build beautiful brands and a custom marketing plans to get it all out into the world. But we do this with honesty and personality, not with lazy or salesy garbage tactics. Success is more than profit alone. And in an effort to serve people better, all classes are taught live, online, and never with more than a handful of people. Personalized help, no travel necessary.

    Everything you find here at Creative Voices, from the framework to our philosophies, was lovingly brought to life over a three year period. It was meant to give you what we could not seem to find. Tactical help but with meaning and purpose behind it. If you’ve ever wanted more, you’re not alone. This was born out of wanting more.

  • The only prerequisite for any of our courses is heart, truly caring about the work you are doing the people you are serving. Maybe you have a background in business or marketing and just don’t feel like it aligns very well with your values. Or maybe you are doing your work out of passion not because you set out to be in business, either way Creative Voices was built for you.

  • All classes are taught using The Journey Framework, a one-of-a-kind curriculum you can only find here at Creative Voices. Before your first class you’ll receive an email with the workbook attached to print. Over the course of your class, you’ll walk through each step and leave with a comprehensive completed framework.

    At the end, you’ll have a brand strategy, a single page brand map, and a customized marketing plan. For more details on what you’ll learn, please visit THE JOURNEY FRAMEWORK page.

  • You’ll leave your class with both a brand strategy and a marketing plan. But what’s the difference? Often the terms strategy and plan are used interchangeably, but they are two different things. A strategy is a little bit scientific, it’s a hypothesis about the direction you want to go. And the plan is a tactical set of achievable tasks for fulfilling that strategy.

    A marketing plan without a strong brand strategy means that not all your action will lead to meaningful progress. But similarly, a beautiful brand strategy needs a plan for bringing it into existence.

  • Yep. Doing it this way matters a lot to us. It’s about serving you better, not serving more people. You get personalized feedback and the focused attention on your work. Energy needs two people and by doing classes live, you’ll leave with more motivation and progress than you could accomplish alone.

    And online is the best of both worlds, you’re always a click away no matter where you live. Skipping the travel means it’s earth friendly and easier to plan.

  • Yes, every live class is taught by Joella. This is fundamental to our philosophy here at Creative Voices, to give not just a one-of-a-kind framework but also to pour time and attention into you and your work. She didn’t start Creative Voices with dreams of running a big business, she started it to work with you.

    Visit the MEET JOELLA MARIE page to learn more about her approach and why it matters.

  • Marketing in its best and purest form is just about people finding each other in the marketplace. Organizations need an audience and as audience members, we’re all looking for more interesting and authentic brands and causes to add to our lives.

    That’s why we have multiple cohorts here at Creative Voices; we serve small businesses, artists and makers, and non-profits. When shopping for a class, select the cohort that most closely matches your work. You’ll leave with a brand strategy and marketing plan, but it’s all tailored to the work you do and the people you serve. Visit the COHORTS page to learn more.

  • Lots of courses are sold with snappy headlines like The Email Template That Made Me Six Figures Last Year. Perhaps you’re even here because you’ve been burned by those shallow, easy promises in the past.

    But there’s a difference between giving you something pre-built and helping you build something one-of-a-kind yourself. At Creative Voices, we believe that you have what it takes to build a beautiful brand and all you need is the right tools. Those tools are what we’re here to teach you. When you build something yourself, it’s going to have more personality (which means it’s harder to copy) and more longevity.

    We believe that the long way is the short cut. In that spirit, we built our classes to empower you to thrive for years to come not just to copy-and-paste and wish for the best.

  • Immediately after purchasing your course, you’ll receive an email confirming your upcoming class. If you don’t see this confirmation email, please reach out to us right away.

    In the days before your class, keep your eyes on your inbox for another email. This is where you’ll get your copy of the workbook and instructions for getting into your class.

    On the day of the classes, plan to arrive to the digital waiting room a few minutes early. There is lots to cover in our time together so classes start promptly.

  • There are no refunds but we also understand that sometimes life happens. So in these types of rare situations, you can reschedule to a future class. (Please note, this is based on availability. If classes are sold out, this may mean being added to a waiting list for a spot in an upcoming class.) There is no charge to reschedule if notified by email more than 7 days from the start of the class. There is a $500 rescheduling fee if rescheduled within 7 days.

  • You are worth investing in so we urge you to take some time and make the commitment when you feel ready. All purchases are final and we do not currently offer refunds.

    This course is about giving you powerful and versatile tools that you can use for years to come. That being said, the hard work and personality come from you.

    We promise you’ll always have our devoted time and energy poured into you and your work throughout each and every class. And with all you see and touch here at Creative Voices, we want you to leave feeling empowered, encouraged, and confident in your voice.

Contact us.

If your question wasn’t answered above, please feel free to shoot us an email at hey@creativevoices.co or fill out the form below. Just like you, we’re a small business so please give us a couple days to get back to you.